We still need more information about your plan to address Item Not as Advertised complaints.
Please reply to this email with a plan that explains:
— The issue that caused the complaint
— Steps you have taken to resolve the complaint
— Details how you will prevent similar complaints
Here are a few things to consider as you work on resolving this:
–Sourcing: Are you sourcing the product from a trusted supplier?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
— Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
Please review your communications from buyers to better understand the issues. Be as specific as possible in your plan. Do not limit your plan to issues with specific orders.
Get help creating your plan in Seller Central Help: (https://sellercentral-europe.amazon.com/gp/help/200370560)
Learn more about our policies in Seller Central Help:
— Prohibited Seller Activities and Actions (https://sellercentral-europe.amazon.com/gp/help/200386250)
— Product Detail Page Rules (https://sellercentral-europe.amazon.com/gp/help/200390640)
— Condition Guidelines (https://sellercentral-europe.amazon.com/gp/help/200339950)
Have questions? Let us call you right away (https://sellercentral-europe.amazon.com/cu/contact-us/performance).
Seller Performance Team